A wounded man makes a desperate call, reporting that a gunman is holding a coffee shop hostage and shooting anyone he pleases -- but when the SWAT team shows up, the madman opens fire. Through flashbacks, a waitress serves an array of customers, all of whom are blissfully unaware of how their lives will be horrifically changed.

Bob

Peter

Arthur

Steve

Carole

Gary

Denise

Liz

Mrs. Jennings

Pawn Broker

911 Operator

Bank Teller

Rick

Police Captain

Minister

Matthew

Singer
November 4, 1998

Bob

Peter

Arthur

Steve

Carole

Gary

Denise

Liz

Mrs. Jennings

Pawn Broker

911 Operator

Bank Teller

Rick

Police Captain

Minister

Matthew

Singer

